Refund policy

Thank you for shopping with Elo Health.

All Sales and Charges Are Final
EXCEPT AS OTHERWISE SET FORTH IN THESE TERMS, ALL SALES AND CHARGES ARE FINAL AND NON-REFUNDABLE. NO RETURNS OR REFUNDS WILL BE GRANTED FOR ANY ELO HEALTH PRODUCTS AND SUBSCRIPTION SERVICES.

Subscription Cancellations
Subscriptions automatically renew until you cancel them. You may cancel at any time by notifying us in writing by sending an email to elo@elo.health no later than fifteen (15) business days before your next order has been processed.

If you cancel after your next order has been processed or shipped, you will be responsible for all charges (including any applicable taxes and other charges) incurred prior to the cancellation of your subscription. If you cancel your subscription, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires. Following cancellation, you agree that you will not be eligible for a prorated refund for any portion of any fee already paid for the then-current subscription period, and you agree to accept any personalized supplements that have been shipped or custom-made for you.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us immediately at elo@elo.health. We will evaluate the issue and provide a replacement or other appropriate resolution at our discretion.

Contact Information
For assistance regarding your order or subscription, please reach out to our customer support at elo@elo.health.